Aragon Research Globe™ for the Intelligent Contact Center, 2026
UJET Named a Leader in the 2026 Aragon Research Globe™
Validated for AI-powered innovation, CRM-first architecture, and mobile-native capabilities.
Why UJET Leads the 2026 Market:
- AI-First Innovation: Leverages Google Cloud’s Vertex AI to power the next generation of virtual agents and agent assist tools.
- CRM-Native Architecture: Deep, real-time integrations with Salesforce, Microsoft Dynamics, and Zendesk provide a "single source of truth" for AI accuracy.
- Mobile-First Design: Modern support features like biometric authentication and media sharing are purpose-built for the smartphone era.
- Agentic Operations: Native architecture designed to support role-based AI agents that reason and resolve issues autonomously.
- Leader Recognition: Positioned as a Leader based on a comprehensive strategy that aligns with the industry's shift toward semi-autonomous customer engagement.
The Bottom Line: The race to AI-based agents is on, and digital labor has become a critical element of modern support. As the market shifts toward agentic systems, UJET provides the secure, scalable foundation needed to win.
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"By YE 2025, 60% of enterprises will offer virtual agents to meet the surge in self-service demand. See why Aragon named UJET a Leader in the race to digital labor."