About UJET
Using AI innovation and human connection to reimagine CX
We help you turn your contact center into an Experience Center where speed, context, and empathy scale together.
Trusted by Businesses Worldwide
From fintech to retail to higher education, global brands choose UJET to modernize their customer experience… fast.
Our Mission
We’re here to transform customer experiences with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
UJET leads the way in modern CX with
AI at the core
powering self-service, routing, coaching, and insights.
True multimodality
voice, chat, SMS, in-app, and everything in between.
Mobile-first design
because most customer journeys start on the phone
CRM-first architecture
no PII stored, total security and visibility.
CX AI that builds on your existing stack... with room to grow.
Our Results
Proof beats promises: We're loved by customers and backed by results.
G2 insights
Averages based on real user reviews:
- 2 months time to implement
- 23 month return on investment
- #1 in User Satisfaction, 5 years running
InfoTech insights
Based on real user reviews:
- 96% likeliness to recommend
- 98% plan to renew
- 89% satisfaction of cost relative to value
Real outcomes from real customers.
Key Metrics
Our Core Values
We may build AI, but our team is refreshingly human.
Innovation
Culture at UJET is simple: real people who wear many hats, laugh often, and win together.
UJET Locations Across the Globe
North America
San Francisco (HQ)
535 MISSION ST # 14/F
San Francisco, California, 94105
Austin
11801 Domain Blvd 3rd floor
Austin, TX 78758
Europe & APAC
Korea
10F, 518, Teheran-ro Gangnam-gu
Seoul, 06180
Portugal
Rua de 5 de Outubro 288
4100-172 Porto
CX Leaders deliver with UJET
“As we grow, we want to make sure we scale in a way that allows us to keep that mission in focus and continue supporting our small business customers effectively.”
“Zettle’s ultimate decision to work with UJET was based not only on the product’s potential but also our experience with UJET’s people,” [...] “We started the relationship with a genuine let’s see what we can do together’ feeling. We felt we had found a true partner.”
Johnnie Hydling
Head of Customer Engagement Operations izettle
10%
Increase in CSAT Score
50%
Reduction in Agent Training Time
“We strive to provide the support that our guests and hosts are asking for, and meet them where they want to engage whether online, over chat, over the phone, or via text,” [...] “We want to provide experiences that enable resolutions with as little effort as possible.”
"We've used Spiral by UJET insights to refine our self-service options, hone our knowledge base, and help better guide quality agent responses."
Julie Weingardt
Chief Operations Officer, TURO
50%
Increase in agent digital chat volumes
14%
Reduction in call volume
15%
Reduction in cost to run the contact center
"UJET is more than a vendor; they are a strategic partner invested in our success. They are a perfect match for an organization seeking a modern, customer-centric contact center platform."
"Since deploying UJET, we’ve seen measurable improvements across the business. [...] This partnership has allowed us to deliver the high-quality, memorable experiences our guests expect."
Vince Mavente
Contact Center Director, Herschend Family Entertainment
12%
decrease in Average Handle Time
6%
reduction in Cost Per Contact
9%
improvement in Net Promoter Score (NPS)
“Every step of the process was building up trust and credibility with the relationship,” [...] “Everything was comfortable, all promises were delivered on, and timelines were met from UJET.”
“I’ve never experienced an implementation project that went so smoothly. Everyone who was involved showered praise on our implementation manager.”
Jon Bartlett
Head of Operations Capital On Top
92%
SLA adherence after migrating
12%
decrease in average hold time
4.6
CSAT score rating after migrating
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Meet Jettie
Born in the cloud. Built for speed.
He scales without sound, thinks without ego, and protects without pause. Part orb, part jet: the quiet intelligence behind every effortless experience.
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