AI Agent Assist That Turns Every Rep Into Your Best Rep
The same AI inside AXO that talks to customers also assists your agents — live, in every conversation.
UJET Agent Assist gives human agents real-time AI support: sentiment, smart replies, relevant knowledge, live transcription, and automatic summaries — available over-the-top of any third-party solution, or as part of the same intelligence layer that powers UJET Agentic Experience Orchestration (AXO).
Use Conversational AI to Help Your Agents Deliver Exceptional CX at Lightning Speed
UJET’s Agent Assist is driven by conversational AI technology to help the agent deliver the best possible customer experience. The virtual agent can assist a live agent with AI-driven recommendations, real-time sentiment analysis, and by surfacing useful articles and FAQ answers to help live agents quickly serve customers.
Use Agent Assist to automate agents’ busywork by transcribing calls in real-time and even summarizing conversations to improve agent productivity, inform future agents working on the account, and improve the overall customer experience.
Smart Reply
The right response, already drafted from conversation context.
Smart Compose
Faster typing, same voice — live chat responses auto-completed in context.
Knowledge Assist
The answer surfaces before the agent has to search for it.
Sentiment Analysis
Know how the customer feels before they have to say it.
Virtual Agent Assist
Reduce handle time by providing turn-by-turn guidance on the conversation flow based on customer intent.
Live Transcription
Every word captured in real time, nothing re-typed later.
Summarization
After-call work, done automatically the moment the conversation ends.
Increase Agent Productivity
Improve agent productivity by more than 25% — less time hunting for answers, more time resolving them.
Improve Customer and Agent Satisfaction
Increase CSAT by 10% or more — faster resolutions, backed by AI-driven suggestions from Knowledge Assist.
