HOW AXO WORKS
Great CX isn't reactive. It's orchestrated.
Proactive, personalized, and architected with AI at the core. We call it an Experience Center, and we build the best ones in the world. Here is what that looks like on a single conversation.
Capture
AXO virtual agents answer customer interactions personally, with context, from the moment conversations start.
Hand-off
AXO routes customers to the human best served to help, delivering full context, summaries, and next-best action guidance.
Orchestrate
Agentic AI works across your systems while the conversation is still happening, not in a summary afterwards.
Improve
Every conversation and outcome feeds back to the system, so the system can continually improve and ensure the next conversation is a success.
- Built on your data lake or CDP
- No PII stored on UJET servers
- You consolidate at your pace, on your timeline
THE SUBTRACTION ECONOMY
Fifteen years of adding.
Here comes the subtraction.
Every renewal cycle, the stack grew: a tool, a seat, a subscription. The subtraction economy runs the other way. AXO takes line items off the invoice, in sequence, each phase removing a contract, a renewal, and a system somebody had to keep in sync. Nobody loses a job for it to work.
The Problem With CX Has Never Been Humans. It’s Tools.
Agents today juggle 4–10 disconnected applications in a single interaction (Forrester). AXO overlays your existing infrastructure to put agentic AI at every step of the journey — build, deploy, self-service, live assist, continual improvement — so humans get the most out of AI, and AI gets the most out of humans. This is the subtraction economy: real ROI comes from removing systems, not stacking more AI on top of them.
Features
Data, Made AI-Ready. AXO turns millions of interactions into clean, contextual records in your CRM or CDP — ready for AI, not just storage.
Virtual Agents That Act, Not Just Answer. Autonomous support, live summaries, suggested replies, and agents that do the work — not just route it.
A System That Compounds. The engine learns from history, KPIs, and knowledge — every conversation makes the platform and its agents better.
The Benefits of Agentic Experience Orchestration
Cut the Software, Not the People.
Retire static ticketing and case management tools as you move to modern data lake and CDP architecture. Every tool you retire is a line item off the invoice.
Scale With the Team You Already Have.
Grow revenue and volume using your existing workforce with AXO Virtual Agents and AI Assistants — not more headcount.
Eliminate Manual Workflows.
Autonomous agentic actions and Computer-Using Agents take action based on customer and business context — no more swivel-chair data entry.
Get Smarter Every Conversation.
Conversational AI analytics from every customer conversation and feedback source help AXO learn and adapt automatically.
Capital on Tap
KEY RESOURCE
Agentic Experience Orchestration: The Next Generation of CX Software
Unpack the seven steps of UJET’s Agentic Experience Orchestration platform, learn how deploying Agentic AI at every step of the customer journey delivers real-world business outcomes, and get started on your path to discovering ROI from legacy tool elimination and growing revenues and operations without needing additional headcount.
Contact center ROI, answered
Straight answers to the questions buyers actually ask.
What is AXO (Agentic Experience Orchestration)?
What is AXO (Agentic Experience Orchestration)?
AXO is UJET's unified workspace where virtual agents and human agents share the same customer context, data, and tools — instead of each working from a different, disconnected system. It replaces the fragmented CX stack, not the people who use it.
Does AXO replace my CCaaS platform?
Does AXO replace my CCaaS platform?
AXO is currently built as an overlay on UJET CCaaS. AXO overlays your existing contact center infrastructure, adding a persistent AI layer across self-service, live assist, and analytics. You don't need to rip out what you already have to get started. AXO will be available over-the-top of third-party CCaaS in a future release.
Does AXO replace my human agents?
Does AXO replace my human agents?
No — AXO is built to do the opposite. It removes the disconnected tools and manual busywork that slow agents down, so the people you already have can focus on the conversations that actually need a human. The software gets cut, not the headcount.
How is AXO different from a chatbot or a standalone virtual agent?
How is AXO different from a chatbot or a standalone virtual agent?
A standalone virtual agent or chatbot typically operates in isolation, and hands off to a human with little or no context. AXO's virtual agents and human agents share one system: context, history, and next-best-action carry through the entire interaction, whoever — or whatever — is handling it.