UJET Service Providers
Last Updated: 01 June 2019
UJET, Inc. (“UJET”) operates the Service described in the UJET Privacy Notice and the Website, www.ujet.cx, described in the Website Privacy Notice and offered under the Terms of Use located on our Website. We engage third party service providers (in the European Economic Area (EEA) data protection law these are referred to as Processors or Sub-Processors depending on whether we act as a Data Controller or a Data Processor) to provide development, hosting, maintenance, marketing, communications, and other services for us. Our Processors or Sub-Processors may have access to or process personal and other data about you or your End Users solely in order to provide their services to us and in accordance with our instructions. We limit the personal data and other data provided to Processors and Sub-Processors to data necessary for them to provide their services in a manner consistent with our purposes of collection.
We take steps to ensure that such third-party service providers are contractually or legally required to maintain the confidentiality and to comply with the requirements of applicable data protection laws, including the obligation to notify us of any security incident involving personal data such third-party providers process on our behalf. Our Processors, to the extent necessary, are also required to support requests for correction, modification, and deletion of personal data and other requests to support data subject rights. We also require them to impose equivalent requirements on their Sub-Processors.
The Processors listed below provide services on UJET’s behalf for our Service.
Processor – Service | Location(s) | Functions Performed |
---|---|---|
Amazon Web Services, Inc. | United States | Compute, cloud hosting and scaling, storage, relational database and data warehouse services, high throughput and low latency in-memory data stores, synthesized speech |
Box | United States | API and SDK documentation access for customers |
Callstats.io | European Union, European Economic Area |
Monitoring and management for call and video performance |
CloudApp (CloudPlus, Inc.) | United States | Customer support and troubleshooting |
Gainsight, Inc. | United States | Customer support management |
Google Cloud Platform (Google Inc.), GSuite | Global | Cloud-hosted NoSQL database that stores and syncs data in real-time, customer conferencing, communication, and document sharing |
Loggly (Solarwinds MSP) | Global | Unified log analysis and log monitoring |
Looker Data Sciences, Inc. | Global | Data analytics and reporting |
Microsoft O365 | United States | Customer communication and document sharing |
PubNub Inc. | Global | Real-time data synchronization |
Salesforce.com | Global | Customer relationship management |
Slack Technologies | United States | Customer communication and document sharing |
Stripe, Inc. | Global | Credit card transaction processing |
Telefonica S. A. | Argentina, Brazil, Central America*, Chile, Colombia, Ecuador, Germany, Mexico, Peru, Spain, United Kingdom, Uruguay, Venezuela | Interactive video, voice and messaging |
The Rocket Science Group LLC d/b/a MailChimp | United States | Service related communications with customers |
TokBox Inc. | United States, UK, EU, Asia, and other geographic regions | Interactive video, voice and messaging |
Twilio, Inc. | United States and other countries | Interactive video, voice and messaging |
WhatsApp Inc. | United States and other countries |
Customer communication and document sharing |
Zendesk, Inc. | Asia Pacific, European Union and United States | Customer support management |
Zoom Video Communications, Inc. |
United States | Customer conferencing |
*Costa Rica, El Salvador, Guatemala, Nicaragua, Panama
The Processors listed below provide services to UJET for our Website and for direct marketing.
Processor – Website/Direct Marketing | Location(s) | Functions Performed |
---|---|---|
Capterra | United States | Conversion tracking |
CCW Digital, a division of IQPC | Ireland and United States | Marketing lead generation |
Contentful Inc | Global | Content delivery |
Cyber M@rketing Services | Global | Marketing lead generation |
G2Crowd | United States | Marketing lead generation, conversion tracking |
GetProspect (FLP Dmytro Shulga) | Global | Marketing lead contact information |
Google LLC | Global | Traffic analytics, conversion tracking |
Groove Labs, Inc. | United States | Customer relationship management |
Hootsuite Inc. | Canada, European Economic Area, United States |
Social media customer relationship management |
Hotjar Limited | Ireland | Usability analytics |
HubSpot, Inc. | Ireland and United States | Marketing and traffic analytics |
Information Today, Inc. | United Kingdom and United States | Marketing lead generation |
LinkedIn Corporation | Global | Conversion tracking |
Lusha Systems Inc | Global | Marketing lead contact information |
On24, Inc. | United States | Service webcast production and hosting, marketing lead generation |
Outreach Corporation | United States | United States |
QuickEmailVerification | United States | Email address validation |
Salesforce.com | Global | Customer relationship management |
The Rocket Science Group LLC d/b/a Mailchimp | United States | Marketing communications |
Sendoso | United States | Marketing lead generation, gifting |
TrustArc Inc. | Ireland | Cookie and tracking technology consent management |
Zoom Information, Inc. | United States and other countries | Marketing lead contact information |
Zoom Video Communications, Inc. | United States | Customer conferencing |